What is your shipping and return policy?
We are offering free ground shipping on all domestic orders over $75.
Expedited shipping options are not available until further notice.
To provide the widest margin of safety to our employees and customers, orders may not ship for up to 3 calendar days.
We want you to be 100% satisfied with your PPLJ purchase. Items in new condition (unworn/unwashed) can be returned or exchanged within 10 days of in-store purchase OR 14 days from delivery arrival. Please note that original shipping charges are non-refundable. If we made a mistake or the item arrived defective, please contact us here and we’ll make things right.
If the item was a gift and you DO NOT have the receipt, you will be issued an account credit for the last known sale price. If you can provide a receipt or other proof of purchase, within 10 days, we will refund you the paid amount in the form of a merchandise credit to your account.
All SALE items are final.
How do I return or exchange an item?
To return or exchange an item please follow the steps below:
Include a copy of the packing slip or confirmation email from your order and note the new size or item desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
Mail your return to:
Pilates Plus La Jolla
7712 Fay Ave.
La Jolla, CA 92037
Once your return is received, your new item(s) will be shipped at no additional cost or your refund will be issued.